Switchboard Operator-PRN-York or Gettysburg Location - Wellspan Health System (York, PA) in York, Pennsylvania For Sale

General Summary: Under the direct supervision of the Switchboard Supervisor, provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Duties and Responsibilities: The following are essential job accountabilities: Operator Duties: 1 Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. 2 Trains end users on basic phone features, voice mail and ACD. 3 Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. 4 Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. 5 Reassigns residents pagers as requested to ensure all pagers are forwarded to the on-call resident. 6 Maintains Intellidesk database to keep information up to date. 7 Verifies that monitoring equipment and paging terminal are functioning properly at all times 8 Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) 9 York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators breaks after 3:00 pm daily, weekends and holidays. Security Duties: 10 Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. 11 Maintains logs of all emergency calls for nurse reporting. 12 Secures departmental keys and ensures that staff sign for keys they are asking to use. 13 Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. 14 Monitors security tape machine and installs new tapes as needed. 15 Verifies that the Code Blue Panel is operational at all times. Switchboard Operator Page 2 16 Monitors closed circuit security system for IROB building. 17 Maintains car keys for valet parking after hours. Answering Service Duties: 18 Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. 19 Types all messages for the day and provides this information to the next shift. 20 Takes physicians phone calls and gives them the messages. Activates physicians pagers if inaccessible by phone. 21 Contacts Crisis Intervention for their patients. 22 Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. Department Description: No description available Employment Requirements: WellSpan expects that each and every employee will provide the highest quality care in a respectful and dignified manner. To that end we endorse policies and practices that support high quality care, respect for others and personal health and safety. Listed below are three important standards to which all employees are expected to adhere: - Refrain from using any tobacco product on or in direct view of any WellSpan owned or leased property, within any WellSpan vehicle or while accompanying another WellSpan employee or guest in their own or another vehicle. - Manage your use of personal fragrances (including cigarette or cigar smoke); avoiding scented body products or odors on your person that many cause irritation or allergic reactions in others. - Obtain an annual flu vaccination or possess an approved medical or religious exemption. About WellSpan: WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 660 providers, a home care organization, four respected hospitals, more than 11,000 employees and 93 patient care locations. WellSpan is consistently recognized by SDI as one of the Top 100 Integrated Health Networks in the United States and has been recognized by Health Imaging and IT as one of the nation's "Top 25 Connected Healthcare Facilities." The Community: WellSpan Health facilities are located in multiple counties across south central Pennsylvania and northern Maryland, all offering an ideal living environment to match the quality of work-life balance you're seeking. The area offers abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. Additionally, our communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.
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