Senior Route Account Associate - (Hanover) in York, Pennsylvania For Sale

Job Summary The Senior Route Account Associate is responsible for weekly settlement of all Tracking and Non-tracking routes on a weekly basis. This role is responsible for in-depth audits when warranted to combat theft and inaccuracies. Performs data entry tasks related to IBO settlements and day-to-day tasks that ensure effective account management of account collections and payments. Essential Job Duties Responsible for the timely completion of weekly tasks that create accurate settlements and reporting. Responsible for region settlement support with field sales/operations and IBOs. Responsible for management of accounts run by external operators. Process entry of single line memos weekly to ensure accurate settlements. Performs route specific audits as required by exceptions, legal or management. Responsible for processing of all manual checks when warranted. Maintains accurate records for accounts and stays up-to-date on current purchase structures. Compiles account audit and exception validation reports weekly using various reporting systems. Researches all exceptions for submissions to team leader for approval and/or resolution. Uses all tools available to maintain minimal errors. Collaborates with Senior IBO Collections Associate to minimize IBO bad debt. Audits and maintains IBO accounts to ensure terms are accurate and IBO profiles are current. Responsible for all one-to-one communication with IBO Partners, including welcome phone calls. Works directly with IBOs in a proactive manner to resolve discrepancies. Identifies potential issues and escalates as appropriate. Reconciles account status using current and historical invoicing and payment activity analysis. Establishes strong working relationships with field sales team to support collections efforts. Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues. Strives to find efficient ways to perform tasks; recommends process enhancements to improve business process. Provides route specific information to Route Account Leader upon request. Provides support and coverage for other associates during times of absences. Responds to customer requests for service and assistance. Performs other duties as assigned Scope of Responsibility Minimal supervision; work often done independently by following practices and procedures while occasionally having worked checked. Responsible for processing of over $2 million dollars in payments weekly. Knowledge and Skill Requirements Must have attention to detail and accurately processes single line entries and manual keying. Strong customer service skills; able to manage difficult or emotional customer situations using reason even when dealing with emotional topics. Strong interpersonal and conflict resolution skills. Strong team work skills; balances team and individual responsibilities and exhibits objectivity and openness to others' views; ability to give and receive feedback; puts success of team above own interests. Able to build morale and group commitments to goals and objectives; team oriented and supportive of everyone's efforts to succeed. Excellent written and verbal communication skills; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; good presentation skills. Knowledge of Word Processing software, Spreadsheet software, and Internet software. Flexible schedule may be required during holiday periods. Education and Experience Associate?s Degree in Accounting or Finance and a minimum of 4 years of related experience required. Bachelor's degree in Accounting or Finance preferred.
Source: http://www.juju.com/jad/xxxxxxxxviddug?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc4e49b203ff8ffbe87fxxxx3dxxxxad5d7cca3cxxxxd5bc92